All products are wrapped in colorful tissue paper and shipped in either a cardboard shipping box or plastic polybag. If you have a preference for the package in which your order is shipped, please let us know when you place your order. If you are sending a product as a gift, we recommend our colorful gift packaging
for a lovely presentation to your gift recipient. As an environmentally-friendly company, we recycle clean shipping boxes whenever possible.
In most cases, orders are shipped within 4 business days, which excludes weekends and postal holidays. If you are ordering products with different shipping dates (indicated in red font) on the same order, your order will be shipped when all products are available. If you would like the in-stock products to be shipped right away, please place a separate order for these items.
We are happy to ship worldwide
to any country to which shipping insurance is available and delivery is reliable. If we are unable to insure your package to an international destination, we will notify you by email and offer any options that may be available. Unfortunately, we are unable to ship to any country for which the United States (US) has imposed sanctions restricting foreign trade.
Your shipping and handling charge is a flat rate based on the weight of the product(s) in your shopping cart, the country to which your package will be shipped, and the speed of delivery you select during the check-out process. To receive a shipping and handling quote,
simply place the desired product(s) in your shopping cart and click on the link near the bottom of that page to see your estimated shipping and handling charges. You do not
have to enter any payment information to receive a shipping and handling quote. If you have not created an account with us, you will need to enter your country and ZIP/postal code. The shipping and handling charge for each shipping method and estimated delivery times will then be displayed.
For US addresses, you may select delivery by Priority Mail or Express Mail from the United States Postal Service (USPS). The shipping and handling charge and estimated delivery time for each service is provided during the check-out process. Please note that the estimated delivery times provided by the USPS are in addition to the time we need to process your order for shipment. Unfortunately, the USPS can not guarantee overnight delivery by Express Mail to all US addresses. Due to customer complaints about long delivery times and the condition of packages upon arrival, we are no longer offering Standard Post (formerly known as Parcel Post, the ground transportation service offered by the USPS), and we do not ship with United Parcel Service (UPS) or Federal Express (Fedex).
For addresses outside of the US, you may select delivery via Priority Mail International or Express Mail International from the USPS. The shipping and handling charge and estimated delivery time for each service is provided during the check-out process. Please note that the estimated delivery times provided by the USPS are in addition to the time we need to process your order for shipment. Unfortunately, international delivery times are never guaranteed due to the time necessary for the postal services in the US and your country to process your shipment to the delivery address in your country. Please note that once your package has been scanned through an international sorting facility in the US (usually in Chicago, Illinois), it will not
be scanned again until it enters customs or a sorting facility in your country. Your package will not be scanned while in transit between the US and your country. We do complete all customs forms accurately, and any fees charged by customs are the responsibility of the buyer. Customs fees are charged by and paid to your country, so they are not included in the shipping and handling cost of your order.
The USPS may standardize any address to comply with their shipping address specifications and formatting requirements, so the shipping address on your package may differ slightly from the shipping address that you entered for your order. Any changes made by the USPS are for the purpose of ensuring timely routing and delivery of your package.
Any order mailed to a different name and address from that of the purchaser is assumed to be a gift and will be sent with the purchaser's name and address as the return address. In the unlikely event of a delivery issue, the package can be returned to the purchaser, who can then arrange re-delivery of the package to their gift recipient.
All orders are shipped with a delivery confirmation number, which will be provided to you in an order update email from us and also in a separate email from our shipping vendor, stamps.com, at the time of shipment. Please allow up to one business day for the USPS to upload the first scan of your package into their online database. If you do not have a safe, secure, and/or dry place for the post office to leave your package in your absence, please select your shipping method with signature confirmation so that your package will not be left by your postal carrier in an unsafe location and/or exposed to inclement weather. If you are shipping your package to an alternate address or to a gift recipient and are not sure if the delivery address has a safe, secure, and dry location for the post office to leave the package, please select your shipping method with delivery confirmation. Packages that are scanned as delivered and are then stolen from your delivery location or damaged by exposure to inclement weather or curious animals can not be refunded or replaced, so for your protection, we highly recommend that you select signature confirmation with your chosen shipping method.
We will add signature confirmation to all orders shipped to an address within the US that total $250 or more (excluding shipping). We understand that having to sign for a package may be inconvenient due to your schedule and post office hours. If your order totals $250 or more (excluding shipping) because it includes more than one product, you may wish to submit a separate order for each product so that each order totals less than $250. This will allow delivery of each package without a signature.
Additionally, we reserve the right to add signature confirmation to any package that appears to be shipped to a business address (i.e., business name and/or suite, office, floor, or building number is part of the shipping address, which may differ from the billing and/or home address) within the US. We have found that packages delivered to businesses may not quickly reach the intended recipient and can be difficult to locate without knowing who accepted the package at the time of delivery. We also reserve the right to add signature confirmation to any package shipped within the US to a residential apartment, unit, space, or building number, hotel, or college campus address. Our customers occasionally have difficulty locating a package that has been scanned by the USPS as delivered to an apartment, unit, or building number, hotel, or college campus address as they may not know if a neighbor, apartment manager or superintendent, front desk, or main office accepted the package in their absence. We apologize for any inconvenience this may cause.
Shipping insurance is automatically provided by the USPS for up to $50 in coverage for loss or damage while in transit to your delivery address. If you would like insurance coverage for the full value of your order (excluding shipping), you may select this option with your preferred shipping method. In the unlikely event of an insurance claim, please contact us immediately, retain all original packaging with your order, and comply with the claims process. Packages without full insurance coverage that are lost or damaged while in transit to your delivery address can only be refunded by the USPS for their automatically-provided $50, and we do not offer a replacement or additional refund if you did not select insurance coverage for the full value of your order. Packages that are scanned as delivered, but are then missing from your delivery address (i.e., stolen from the porch) are not eligible for insurance coverage, reimbursement, or replacement, but should be reported to your local police department.
The "ship date" of your order does not necessarily mean your package has entered the postal system. Packages shipped during afternoon, evening, and weekend hours may not enter the postal system until the next business day. Occasionally, hazardous road conditions due to inclement weather prevent the USPS from picking up our packages, which can also result in the delay of your package entering the postal system. We apologize for any inconvenience this may cause.
Please note that delivery times are the responsibility of the postal service and may vary during the holiday season and other peak periods. Because Priority Mail is not
a guaranteed service, a refund is not available should the postal service deliver your package outside of their delivery estimate. Express Mail to addresses within the US is a guaranteed service, and a refund from the USPS may
be available should your package be delivered outside of their delivery commitment. This decision is made by the USPS and is subject to exclusions for events beyond their control; such as, inclement weather, recipient unavailable to accept package, etc. If the USPS approves our Express Mail refund request, a credit will be issued to your credit/debit card for the amount we paid the USPS to ship your package and will not include our handling charge. Please note the USPS delivery estimate or commitment begins upon their acceptance
of your package and does not include the time we need to process your order for shipment, which can be up to 4 business days.
Rose Garden Boutique is pleased to accept returns on all products sold on our website (unless a product has been special-ordered for you or is specified as a non-returnable, final sale), provided the product(s) meets our criteria for return. Any product sent back for return must be in perfect, unworn, and unwashed condition with the hang tag attached
. If you have us send a product sent directly to your gift recipient, a sticker will be placed on the hang tag indicating that the product can not be returned or exchanged if the hang tag has been removed.
Any product meeting our return criteria may be returned if delivered back to us within 30 calendar days
of your order date (to assist with holiday shopping, orders submitted from November 1st through December 14th will be granted an extended return time frame and must be delivered back to us by January 15th). Canyon Group holiday-themed robes are not
eligible for this extended return time frame (please see below).
Canyon Group holiday-themed
chenille robes meeting our return criteria may be returned if received back within 14 calendar days
of your order date. Please note that Canyon Group holiday-themed
chenille robes ordered within 30 calendar days
of the actual holiday are final sales and can not be returned.
The time frame for returns is as specified above, regardless of the reason for return, so please ensure the products on your order meet your expectations for fit and quality upon delivery to you and prior to removing the hang tag. Unfortunately, we can not accept a product back for return that has had the original hang tag removed and then re-attached.
Canyon Group chenille fabric scraps and chenille fabric sold by the yard are non-returnable, final sales.
A Return Merchandise Authorization (RMA) number is required
for all returns, which must be delivered back to us within 30 days of your order date or within 14 calendar days
from the date your RMA is issued, whichever is sooner
. To allow for early holiday shopping, orders submitted from November 1st through December 14th must be delivered back to us by January 15th. Please request your RMA when you are ready to ship the product(s) for return back to us. Our RMA process is described in more detail in the next paragraph.
All RMAs must be requested and will be provided using our automated system. Please click here
to request a RMA for your order. Please print a copy of your date and time-stamped RMA submission confirmation, which is displayed on your computer screen immediately after submitting your RMA request. Within one business day of your request, an email containing the RMA number, a 16 digit code unique to your order, will be sent to the email address on your order. Please check your "spam" or "junk" email folder if you do not see the email containing your RMA in your email inbox within one business day. We also recommend that you add "@rosegardenboutique.com" (without quotations marks) to your approved senders list or whitelist to ensure that you receive this important email. Unfortunately, we can not issue a RMA number to anyone other than the purchaser. The RMA number must be written on the outside of your returned package, on the same side as the address label. Because the RMA number on the outside of the package is used by our returns department to verify that the return is authorized, packages received back with a missing, incomplete, incorrect, or expired RMA number on the outside of the package can not be accepted and will be returned at the customer's expense. Because we use an automated, electronic process for all RMAs, we are unable to issue your RMA number over the phone.
To avoid a 20% re-stocking fee, any product sent back for return must be neatly folded, wrapped in tissue paper, and returned in a clean shipping package. We recommend that you save the original shipping box and tissue paper for this purpose. If you purchased gift packaging with your order, this product and service is not returnable, so please do not include the gift box in your return package. Please send your return to the Rose Garden Boutique address printed on your receipt. Please do not
use adhesive tape to attach anything directly to the product being returned. Because tape can cause damage when it is detached, we will not accept a product for return if adhesive tape has been placed directly onto the product. The cost to mail your package back to us is your responsibility. Your name and return address must be on the outside of your returned package, along with the RMA number issued for your order. Please select a return shipping service that will guarantee delivery to us within the time frame specified above for the product(s) being returned. Packages delivered beyond the time frame of our return policy can not be accepted and will be returned at the customer's expense.
We recommend that you ship your return package to us via the United States Postal Service (post office, USPS). Using the package weight printed on the shipping label of the package you received from us, you can quickly and easily pay for and print your return shipping label and schedule a free carrier pick-up at www.usps.com, all without leaving your home or office!
For returns: a refund will be issued to your credit/debit card for the cost of the returned product(s) within 2 business days of receiving your returned package, less a 10% restocking fee based on the cost of the returned product(s). The shipping and handling charge (and signature confirmation charge, when applicable) for your order is non-refundable. If you selected shipping insurance for your package during the check-out process, this cost is not refundable since the service has already been provided by the USPS.
For exchanges: we do not have an exchange process, so if you need a different size, color, etc., please request a RMA for the product(s) you would like to return and submit a new order for the product(s) you would like in the different size, color, etc.
Any product received back that smells of tobacco or wood smoke will be refunded less a 20% restocking fee. This fee will be used to dry-clean the returned product, which is necessary before it can be returned to our inventory.
If you received a product purchased from us as a gift, please contact the original purchaser to assist you with your return.
Any product received back that does not meet our criteria for return will be returned at the customer's expense.
Any package received back as refused
will be refunded less a 20% restocking fee. The shipping and handling charge (and insurance and/or signature confirmation charge(s), when applicable) for your order is non-refundable, and any return service costs charged by the USPS will be deducted from your refund.
Any package received back as unclaimed
may be re-shipped at our discretion at the customer's expense or refunded less a 20% restocking fee. The shipping and handling charge (and insurance and/or signature confirmation charge(s), when applicable) for the order is non-refundable, and any return service costs charged by the USPS will be deducted from your refund.
Any package received back due to an incorrect
address may be re-shipped at the customer's expense if a corrected address is provided or refunded less a 20% restocking fee. The shipping and handling charge (and signature confirmation charge, when applicable) for the order is non-refundable, and any return service costs charged by the USPS will be deducted from your refund.
Insured packages that are refused, unclaimed, or undeliverable due to an insufficient or incorrect address and become lost or damaged while in transit back to us are no longer eligible for insurance coverage.
As part of our inventory control and loss prevention program, all products are discreetly marked to ensure the correct product is shipped and, in the event of a return, the correct product is received back.
To avoid any miscommunication, all questions about current or previous orders must be communicated to us via email. Please include your order number in all such emails. To protect customer privacy, please understand that we can only communicate about an order with the purchaser. Any emails about a specific order must originate from the email address used to place the order.
All of our products are ordered directly by us from the manufacturers and are new for the current season. We never sell manufacturers' overstock or other excess products. We may occasionally offer factory imperfect products (also called "seconds"), which are always indicated as such in red font on our site and offered as a non-returnable, final sale at a reduced price.
Canyon Group offers a 120 day warranty (calculated from the date of purchase) against chenille loss on any of their products purchased from our store. If, during this time, you experience any loss of chenille, Canyon Group will repair your chenille product free of charge if is mailed to them. The cost to mail your chenille product to Canyon Group is your responsibility. Their turn-around time for repairs is about 3 days, and they will then mail your chenille product back to you at their expense. Please contact us if you need to arrange for a repair, and we will provide instructions to do. Neither we nor Canyon Group is responsible for damage that is beyond our control, including tears, burns, scorching, melting, color bleed, lost belt, damage or loss due to natural disasters or that which is caused by animals, or any other mishap that may occur once your product has been washed and/or worn. As a retail store, we are unable to offer repair services as we do not have the expertise or equipment to do so.
Unfortunately, we are unable to accept returns on special orders, nor can we make exceptions to our return policies.
Any significant change to our shipping and return policies is posted 30 calendar days before the effective date.
If you have any questions about our shipping and return policies, please feel free to ask by clicking here