Shipping & Return Policies


Shipping Policies:

In most cases, orders are shipped within 4 business days, which excludes weekends and postal holidays.  If you are ordering products with different shipping dates (indicated in red font) on the same order, your order will be shipped when all products are available.  If you would like the in-stock products to be shipped right away, please place a separate order for these items.

We are happy to ship worldwide to any country to which shipping insurance is available.  If we are unable to insure your package to an international destination, we will notify you by email and offer any options that may be available.  Unfortunately, we are unable to ship to any country for which the United States (US) has imposed sanctions restricting foreign trade.

Your shipping and handling charge is a flat rate based on the weight of the product(s) in your shopping cart, the country to which your package will be shipped, and the speed of delivery you select during the check-out process.  To receive a shipping and handling quote, simply place the desired product(s) in your shopping cart and click on the link near the bottom of that page to see your estimated shipping and handling charges.  You do not have to enter any payment information to receive a shipping and handling quote.  If you have not created an account with us, you will need to enter your country and ZIP/postal code.  The shipping and handling charge for each shipping method and estimated delivery times will then be displayed.  Orders for more than two Canyon Group chenille robes will require oversized packaging, for which the USPS charges a higher, "dimensional" shipping rate.  If you would like to order three or more Canyon Group chenille robes, in some cases, your shipping and handling charge may be cheaper if you submit two separate orders for up to two robes each.  We recommend that you move robes in and out of your shopping cart to see how your shipping and handling charge is affected by the quantity of robes on an individual order.  Please submit smaller, separate orders if the shipping and handling charge is cheaper overall as compared to the cost to ship all of the robes together in a single, oversized shipment.

For US addresses, you may select delivery by Priority Mail or Express Mail from the United States Postal Service (USPS).  The shipping and handling charge and estimated delivery time for each service is provided during the check-out process.  Please note that the estimated delivery times provided by the USPS are in addition to the time we need to process your order for shipment.  Unfortunately, the USPS can not guarantee overnight delivery by Express Mail to all US addresses.  Due to customer complaints about long delivery times and the condition of packages upon arrival, we are no longer offering Standard Post (formerly known as Parcel Post, the ground transportation service offered by the USPS), and we do not ship with United Parcel Service (UPS) or Federal Express (Fedex).

For addresses outside of the US, you may select delivery via Priority Mail International or Express Mail International from the USPS.  The shipping and handling charge and estimated delivery time for each service is provided during the check-out process.  Please note that the estimated delivery times provided by the USPS are in addition to the time we need to process your order for shipment.  Unfortunately, international delivery times are never guaranteed due to the time necessary for the postal services in the US and your country to process your shipment to the delivery address in your country.  Please note that once your package has been scanned through an international sorting facility in the US (usually in Chicago, Illinois), it will not be scanned again until it enters customs or a sorting facility in your country.  Your package will not be scanned while in transit between the US and your country.  We do complete all customs forms accurately, and any fees charged by customs are the responsibility of the buyer.

The USPS may standardize any address to comply with their shipping address specifications and formatting requirements, so the shipping address on your package may differ slightly from the shipping address that you entered for your order.  Any changes made by the USPS are for the purpose of ensuring timely routing and delivery of your package.

Any order mailed to a different name and address from that of the purchaser is assumed to be a gift and will be sent with the purchaser's name and address as the return address.  In the unlikely event of a delivery issue, the package can be returned to the purchaser, who can then arrange re-delivery of the package to their gift recipient.

All orders are shipped with a delivery confirmation number, which will be provided to you in an email from the USPS at the time of shipment.  Please allow up to one business day for the USPS to upload the first scan of your package into their online database.

Signature confirmation will be added to all orders shipped to an address within the US that total $250 or more (excluding shipping), at an additional cost of $3.00.  We understand that having to sign for a package may be inconvenient due to your schedule and post office hours.  If your order totals $250 or more (excluding shipping) because it includes more than one product, you may wish to submit a separate order for each product so that each order totals less than $250.  This will allow delivery of each package without a signature.

We reserve the right to add signature confirmation for an additional cost of $3.00 to any package that appears to be shipped to a business address (i.e., business name and/or suite, office, floor, or building number is part of the shipping address, which may differ from the billing and/or home address) within the US.  We have found that packages delivered to businesses may not quickly reach the intended recipient and can be difficult to locate without knowing who accepted the package at the time of delivery.  We also reserve the right to add signature confirmation for an additional cost of $3.00 to any package shipped within the US to a residential apartment, unit, space, or building number, hotel, or college campus address.  Our customers occasionally have difficulty locating a package that has been scanned by the USPS as delivered to an apartment, unit, or building number, hotel, or college campus address as they may not know if a neighbor, apartment manager or superintendent, front desk, or main office accepted the package in their absence.  We apologize for any inconvenience this may cause.

Insurance is optional on packages to US destinations and required for all international destinations.  Packages without insurance can not be reimbursed or replaced should they be lost or damaged while in transit to your shipping destination or after delivery (i.e., stolen from your porch or doorstep, left by your postal carrier in an area exposed to inclement weather, etc.).  If you do not have a secure, dry location for your postal carrier to leave a package in your absence, please select insurance for your protection, which will require a signature for delivery.  The USPS automatically provides $50 worth of insurance to any package shipped via Priority Mail to an address in the US.  Because the majority of our products are valued at greater than $50, please add insurance to your order during the check-out process if you would like insurance coverage for the full value of the product(s) on your order.  In the unlikely event of an insurance claim, please contact us immediately, retain all original packaging with your order, and comply with the claims process. 

The "ship date" of your order does not necessarily mean your package has entered the postal system.  Packages shipped during afternoon, evening, and weekend hours may not enter the postal system until the next business day.  Occasionally, hazardous road conditions due to inclement weather prevent the USPS from picking up our packages, which can also result in the delay of your package entering the postal system.  We apologize for any inconvenience this may cause.

Please note that delivery times are the responsibility of the postal service and may vary during the holiday season and other peak periods.  Because Priority Mail is not a guaranteed service, a refund is not available should the postal service deliver your package outside of their delivery estimate.  Express Mail to addresses within the US is a guaranteed service, and a refund from the USPS may be available should your package be delivered outside of their delivery commitment.  This decision is made by the USPS and is subject to exclusions for events beyond their control; such as, inclement weather, recipient unavailable to accept package, etc.  If the USPS approves our Express Mail refund request, a credit will be issued to your credit/debit card for the amount we paid the USPS to ship your package and will not include our handling charge.  Please note the USPS delivery estimate or commitment begins upon their acceptance of your package and does not include the time we need to process your order for shipment, which can be up to 4 business days.

As an environmentally-friendly company, we recycle clean shipping boxes whenever possible.

Return Policies:

Rose Garden Boutique is pleased to offer a generous return policy for our products!  Any product sent back for return must be in perfect, unworn, and unwashed condition with tags attached.
Canyon Group (excluding holiday-themed chenille robes) and Munki Munki products meeting our return criteria may be returned if received back within 30 calendar days of your order date (to assist with holiday shopping, Canyon Group and Munki Munki products ordered from November 1st through December 14th will be granted an extended return time frame and must be delivered back to us by January 15th).  Canyon Group holiday-themed robes are not eligible for this extended return time frame (please see below).

Berek sweaters and holiday-themed Canyon Group chenille robes meeting our return criteria may be returned if received back within 14 calendar days of your order date.
Please note that holiday-themed robes, pajamas, and sweaters ordered within 30 calendar days of the actual holiday are final sales and can not be returned.

The time frame for returns is as specified above, regardless of the reason for return, so please ensure the products on your order meet your expectations for fit and quality upon delivery to you and prior to removing any tags.  Unfortunately, we can not accept a product back for return that has had the original tag removed and then re-attached.

Canyon Group chenille fabric scraps and chenille fabric sold by the yard are non-returnable, final sales.

A Return Merchandise Authorization (RMA) number is required for all returns, which must be delivered back to us within the time frame specified above for the product you are returning or within 14 calendar days from the date your RMA is issued, whichever is sooner.  Please request your RMA when you are ready to ship the product(s) for return back to us.  Our RMA process is described in more detail in the next paragraph.

All RMAs must be requested and will be provided using our automated system.  Please click here to request a RMA for your order.  Please print a copy of your date and time-stamped RMA submission confirmation, which is displayed on your computer screen immediately after submitting your RMA request.  Within one business day of your request, an email containing the RMA number, a 16 digit code unique to your order, will be sent to the email address on your order.  Please check your "spam" or "junk" email folder if you do not see the email containing your RMA in your email inbox within one business day.  We also recommend that you add "@rosegardenboutique.com" (without quotations marks) to your approved senders list or whitelist to ensure that you receive this important email.  Unfortunately, we can not issue a RMA number to anyone other than the purchaser.  The RMA number must be written on the outside of your returned package, on the same side as the address label.  Because the RMA number on the outside of the package is used by our returns department to verify that the return is authorized, packages received back with a missing, incomplete, incorrect, or expired RMA number on the outside of the package can not be accepted and will be returned at the customer's expense.  Because we use an automated, electronic process for all RMAs, we are unable to issue your RMA number over the phone.

To avoid a 20% re-stocking fee, any product sent back for return must be neatly folded, wrapped in tissue paper, and returned in a clean shipping package.  We recommend that you save the original shipping box and tissue paper for this purpose.  If you purchased gift packaging with your order, this product and service is not returnable, so please do not include the gift box in your return package.  Please send your return to the Rose Garden Boutique address printed on your receipt.  Please do not use adhesive tape to attach anything directly to the product being returned.  Because tape can cause damage when it is detached, we will not accept a product for return if adhesive tape has been placed directly onto the product.  The cost to mail your package back to us is your responsibility.  Your name and return address must be on the outside of your returned package, along with the RMA number issued for your order.  Please select a return shipping service that will guarantee delivery to us within the time frame specified above for the product(s) being returned.  Packages delivered beyond the time frame of our return policy can not be accepted and will be returned at the customer's expense.

We recommend that you ship your return package to us via the United States Postal Service (post office, USPS).  Using the package weight printed on the shipping label of the package you received from us, you can quickly and easily pay for and print your return shipping label and schedule a free carrier pick-up at www.usps.com, all without leaving your home or office!

For returns:  a refund will be issued to your credit/debit card for the cost of the returned product(s) within 2 business days of receiving your returned package, less a 10% restocking fee based on the cost of the returned product(s).  The shipping and handling charge (and signature confirmation charge, when applicable) for your order is non-refundable.  If you selected shipping insurance for your package during the check-out process, this cost is not refundable since the service has already been provided by the USPS.

For exchanges:  we do not have an exchange process, so if you need a different size, color, etc., please request a RMA for the product(s) you would like to return and submit a new order for the product(s) you would like in the different size, color, etc.

If you received a product purchased from us as a gift, please contact the original purchaser to assist you with your return.

Any product received back that does not meet our criteria for return will be returned at the customer's expense.

Any package received back as refused will be refunded less a 20% restocking fee.  The shipping and handling charge (and insurance and/or signature confirmation charge(s), when applicable) for your order is non-refundable, and any return service costs charged by the USPS will be deducted from your refund.

Any package received back as unclaimed may be re-shipped at our discretion at the customer's expense or refunded less a 20% restocking fee.  The shipping and handling charge (and insurance and/or signature confirmation charge(s), when applicable) for the order is non-refundable, and any return service costs charged by the USPS will be deducted from your refund.

Any package received back due to an incorrect or insufficient address may be re-shipped at the customer's expense if a corrected address is provided or refunded less a 20% restocking fee.  The shipping and handling charge (and signature confirmation charge, when applicable) for the order is non-refundable, and any return service costs charged by the USPS will be deducted from your refund.

Insured packages that are refused, unclaimed, or undeliverable due to an insufficient or incorrect address and become lost or damaged while in transit back to us are no longer eligible for insurance coverage.

As part of our inventory control and loss prevention program, all products are discreetly marked to ensure the correct product is shipped and, in the event of a return, the correct product is received back.

To avoid any miscommunication, all questions about current or previous orders must be communicated to us via email.  Please include your order number in all such emails.  To protect customer privacy, please understand that we can only communicate about an order with the purchaser.  Any emails about a specific order must originate from the email address used to place the order.

All of our products are ordered directly by us from the manufacturers and are new for the current season.  We never sell manufacturers' overstock or other excess products.  We may occasionally offer factory imperfect products (also called "seconds"), which are always indicated as such in red font on our site and offered as a non-returnable, final sale at a reduced price.  Because none of the manufacturers whose products we sell offers a warranty or guarantee on their apparel products, we can not be responsible for damage, color bleed, or any other mishap that may occur once your product has been washed and/or worn.  As a retail store, we are unable to offer alteration or repair services.

Unfortunately, we are unable to accept returns on special orders, nor can we make exceptions to our return policies.

Any significant change to our shipping and return policies is posted 30 calendar days before the effective date.

If you have any questions about our shipping and return policies, please feel free to ask by clicking here.
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